Minor incident

OpenText: Desktop Messaging BMS was experiencing failures in processing PDF files

Oct 16, 2026, 21:08 UTC

started

02:16 UTC

resolved October 17, 2026

5 h 08 min

duration

Affected: Desktop Messaging BMS

Current status of OpenText: Partial outage — live OpenText status

Timeline

Oct 16, 2026, 21:08 UTC
investigating
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019383
Oct 16, 2026, 22:00 UTC
investigating
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019383
Oct 16, 2026, 22:48 UTC
investigating
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019383
Oct 16, 2026, 23:48 UTC
investigating
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019383
Oct 17, 2026, 00:48 UTC
investigating
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019383
Oct 17, 2026, 01:39 UTC
investigating
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019383
Oct 17, 2026, 02:16 UTC
resolved
Desktop Messaging BMS was experiencing delays in processing PDF files. The issue is now resolved. We appreciate your patience. Tracking Number: IM4019383

Updates as published by OpenText (original).

Other services with incidents at the same time

This was part of a wider event: 12 services reported incidents within the hour.

WiscNet 21:58 UTC · [2305078] Rosendale-Brandon School District - 2048 - Device Unreachable
Crossref 21:35 UTC · Content Registration Outage and Instability
WiscNet 21:31 UTC · [2305064] CESA 5 - 400468 - Device Unreachable
Twilio 21:13 UTC · SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia
Grafana Cloud 21:05 UTC · Metric reads and rule evaluations are degraded in mimir-prod-66
Cielo 20:25 UTC · Transações Desfeitas para solução de Captura TEF Software Express
Socure 20:20 UTC · [Sev3] Elevated error rate for RiskOS Evaluation APIs

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