OutageDB

Helpshift outage history and status

Is Helpshift down right now?

No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
100%
uptime, 90 days
5
incidents, 90 days
1 h 36 min
median time to fix
Oct 16, 2026
last incident

Helpshift components

Helpshift outage history

Nov: 2 incidents, 50 min of major outage 2 Nov Dec: 3 incidents, 22 min of major outage 3 Dec Jan: 0 incidents, 0 min of major outage Jan Feb: 1 incidents, 16 min of major outage 1 Feb Mar: 1 incidents, 0 min of major outage 1 Mar Apr: 2 incidents, 34 min of major outage 2 Apr May: 5 incidents, 567 min of major outage 5 May Jun: 2 incidents, 85 min of major outage 2 Jun Jul: 4 incidents, 114 min of major outage 4 Jul Aug: 1 incidents, 0 min of major outage 1 Aug Sep: 0 incidents, 0 min of major outage Sep Oct: 3 incidents, 0 min of major outage 3 Oct
Helpshift incidents per month, last 12 months. Red: months with a major or critical outage. Shaded: before our complete history.
Started (UTC)IncidentImpactDuration
Oct 16, 2026, 23:54 UTC HS Dashboard FAQ's Section – Service Degradation
FAQ
 Minor 1 h 01 min
Oct 10, 2026, 02:30 UTC Helpshift Service Outage
Helpshift Dashboard, End-User Flows
 No impact 1 h 36 min
Oct 2, 2026, 14:26 UTC Analytics Dashboard - Service Degradation
Helpshift Dashboard
 Minor 45 min
Aug 31, 2026, 18:02 UTC Service Degradation – Snowflake Outage
Analytics Dashboard, PowerBi, Snowflake (Third-Party Dependency), Analytics API
 Minor 2 h 56 min
Jul 31, 2026, 12:31 UTC Web Support Page - Partial Degradation
Web Support Page
 Minor 2 h 06 min
Jul 24, 2026, 07:52 UTC Dashboard Analytics — Partial Degradation
Analytics Dashboard
 Minor 1 h 31 min
Jul 7, 2026, 12:49 UTC Helpshift Service Outage
Helpshift Dashboard
 Critical 1 h 15 min
Jul 2, 2026, 12:03 UTC Helpshift Service Outage
Bots, New Issue Automation
 Critical 39 min
Jun 16, 2026, 12:40 UTC Service Outage
Auto Assignment
 Critical 41 min
Jun 4, 2026, 08:47 UTC Helpshift Service Outage
Web Chat, Mobile SDK, Webhooks, Issues Analytics API, Helpshift APIs, Helpshift Dashboard
 Critical 44 min
May 22, 2026, 17:07 UTC Service disruption impacting Analytics data
Analytics Dashboard, Issues Analytics API
 Minor 3 h 18 min
May 7, 2026, 11:19 UTC Service Outage
Web Chat, Mobile SDK, Issues Analytics API, Helpshift APIs, Pre-issue flow, Helpshift Dashboard
 Critical 50 min
May 5, 2026, 12:19 UTC Service Outage
Web Chat, Mobile SDK, Issues Analytics API, Helpshift APIs, Pre-issue flow, Helpshift Dashboard
 Critical 5 h 52 min
May 5, 2026, 10:04 UTC Service Degradation
Web Chat, Mobile SDK, Issues Analytics API, Helpshift APIs, Pre-issue flow, Helpshift Dashboard
 Critical 2 h 02 min
May 5, 2026, 08:58 UTC Service Degradation
Helpshift Dashboard
 Critical 43 min
Apr 14, 2026, 12:47 UTC Service Disruption
Helpshift Dashboard
 Major 21 min
Apr 1, 2026, 10:16 UTC Helpshift Automations Service Disruption
Time Based Automation, New Issue Automation
 Major 12 min
Mar 10, 2026, 19:26 UTC Degraded performance on Helpshift Dashboard
Time Based Automation, Bots, New Issue Automation, Helpshift Dashboard
 Minor 3 h 11 min
Feb 17, 2026, 14:58 UTC Partial Degradation – Dashboard Analytics (Team Section)
Analytics Dashboard
 Major 16 min
Dec 19, 2025, 09:51 UTC AI Reply Service Outage
AI Reply
 Minor 1 h 14 min
Dec 5, 2025, 09:06 UTC Helpshift Service Outage
Cloudflare (Third-Party Dependency)
 Major 3 min
Dec 5, 2025, 07:01 UTC Helpshift Service Outage
Web Chat, Time Based Automation, Bots, Auto Assignment, New Issue Automation, Helpshift Dashboard
 Critical 19 min
Nov 27, 2025, 09:32 UTC Helpshift Service Outage
Web Chat, Helpshift Dashboard, End-User Flows
 Critical 50 min
Nov 6, 2025, 07:59 UTC Older Resolved/Rejected cases are visible in "All New Issues" view
Helpshift Dashboard
 Minor 26 min
Oct 21, 2025, 10:25 UTC Dashboard Analytics — Partial Degradation
Analytics Dashboard
 Minor 34 min

50 incidents in our archive since July 18, 2024.

When and where Helpshift fails

By weekday

Most incidents start on Tue.

  • Mon3
  • Tue16
  • Wed5
  • Thu11
  • Fri11
  • Sat4
  • Sun0

Most affected, last 12 months

  • Helpshift Dashboard13
  • Web Chat6
  • Issues Analytics API5
  • Analytics Dashboard4
  • Helpshift APIs4
  • Mobile SDK4
  • New Issue Automation4
  • Bots3

When Helpshift went down with others

Scheduled maintenance

Add Helpshift maintenance to your calendar (.ics)

Other communication services

FAQ

Is Helpshift down right now?
At our last check Helpshift's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
How often does Helpshift go down?
Helpshift reported 5 incidents in the last 90 days (0 major or critical), with 0 minutes of major outage: 100% uptime.
When was the last Helpshift outage?
The latest reported incident started on Oct 16, 2026, 23:54 UTC: "HS Dashboard FAQ's Section – Service Degradation", resolved after 1 h 01 min.
How long do Helpshift outages last?
Half of Helpshift's incidents in the last 90 days were resolved within 1 h 36 min.

Source: Helpshift official status page · RSS of Helpshift incidents · status badge for your site