Minor incident

Helpshift: HS Dashboard FAQ's Section – Service Degradation

Affected: FAQ

Current status of Helpshift: Operational — live Helpshift status

Timeline

1. Oct 16, 2026, 23:54 UTC
   investigating
   We are currently experiencing service degradation in the FAQ section of the HS Dashboard. Our team is investigating the issue and working to resolve it as quickly as possible. We will provide further updates as more information becomes available.
2. Oct 17, 2026, 00:18 UTC
   investigating
   We are continuing to investigate this issue.
3. Oct 17, 2026, 00:19 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. Oct 17, 2026, 00:24 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Oct 17, 2026, 00:55 UTC
   resolved
   The intermittent service degradation in the FAQ section of the HS Dashboard has been resolved. Please feel free to contact our support team if you encounter any further issues related to the same. Thank you for your patience and understanding.

Updates as published by Helpshift (original).