Major incident

Helpshift: Helpshift Automations Service Disruption

Affected: Time Based Automation, New Issue Automation

Current status of Helpshift: Operational — live Helpshift status

Timeline

1. Apr 1, 2026, 10:16 UTC
   investigating
   We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones. Our engineering team is actively working to restore the service as quickly as possible.
2. Apr 1, 2026, 10:28 UTC
   resolved
   This incident has been resolved.

Updates as published by Helpshift (original).