Critical incident
Helpshift: Service Outage
Jun 16, 2026, 12:40 UTC
started
13:21 UTC
resolved
41 min
duration
Affected: Auto Assignment
Current status of Helpshift: Operational — live Helpshift status
Timeline
- Jun 16, 2026, 12:40 UTCinvestigatingWe are currently experiencing an outage impacting the Auto-assignment feature. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
- Jun 16, 2026, 13:07 UTCidentifiedThe issue has been identified and a fix is being implemented.
- Jun 16, 2026, 13:09 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Jun 16, 2026, 13:21 UTCresolvedThis incident has been resolved.
Updates as published by Helpshift (original).
Other services with incidents at the same time
- Brown University 13:39 UTC · Confluence Outage
- Egnyte Platform 13:38 UTC · Intermittent issues in WebUI (US-East region)
- Berklee IT Services 13:14 UTC · Outage: Confluence
- PAR POS 12:54 UTC · Significant Terminal Offline
- AnyDesk 12:45 UTC · REST API Outage
- Tenable 12:28 UTC · Tenable Web Application Scanning: Issues with Scan Launch and Credential Management for Certain Users
- Proton Services 12:27 UTC · Investigating sporadic connection reports from a small number of users
More Helpshift incidents
- October 16, 2026 HS Dashboard FAQ's Section – Service Degradation
- October 10, 2026 Helpshift Service Outage
- October 2, 2026 Analytics Dashboard - Service Degradation
- July 7, 2026 Helpshift Service Outage
- July 2, 2026 Helpshift Service Outage
- June 4, 2026 Helpshift Service Outage