Critical incident

Helpshift: Service Outage

Affected: Web Chat, Mobile SDK, Issues Analytics API, Helpshift APIs, Pre-issue flow, Helpshift Dashboard

Current status of Helpshift: Operational — live Helpshift status

Timeline

1. May 7, 2026, 11:19 UTC
   investigating
   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
2. May 7, 2026, 11:23 UTC
   investigating
   We are continuing to investigate this issue.
3. May 7, 2026, 11:32 UTC
   investigating
   We are continuing to investigate this issue.
4. May 7, 2026, 11:45 UTC
   identified
   The issue has been identified and a fix is being implemented.
5. May 7, 2026, 11:51 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
6. May 7, 2026, 12:09 UTC
   resolved
   This incident has been resolved.

Updates as published by Helpshift (original).