Critical incident

Helpshift: Service Degradation

Affected: Helpshift Dashboard

Current status of Helpshift: Operational — live Helpshift status

Timeline

1. May 5, 2026, 08:58 UTC
   investigating
   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
2. May 5, 2026, 09:23 UTC
   investigating
   We are continuing to investigate this issue.
3. May 5, 2026, 09:31 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. May 5, 2026, 09:37 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. May 5, 2026, 09:41 UTC
   resolved
   This incident has been resolved.

Updates as published by Helpshift (original).