OutageDB

No impact incident

Helpshift: Helpshift Service Outage

Oct 10, 2026, 02:30 UTC
started
04:06 UTC
resolved
1 h 36 min
duration

Affected: Helpshift Dashboard, End-User Flows

Current status of Helpshift: Operational — live Helpshift status

Timeline

  1. Oct 10, 2026, 02:30 UTC
    investigating
    We are currently experiencing an outage affecting Issue Workflows on the Helpshift Dashboard and end-user flows. The issue has been identified and resolved, and we are actively monitoring the situation to ensure everything is functioning as expected.
  2. Oct 10, 2026, 02:36 UTC
    monitoring
    The issue has been successfully addressed, and we are keeping a close watch to verify that all systems are running smoothly and reliably.
  3. Oct 10, 2026, 04:06 UTC
    resolved
    The incident has been resolved. The underlying issue affecting the Identity service and core workflows was addressed. The Helpshift Dashboard and end-user flows have been restored, and monitoring indicates that the services are functioning as expected. We will continue to monitor the services to ensure stability and prevent recurrence.

Updates as published by Helpshift (original).

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