Critical incident

Helpshift: Service Outage

Affected: Web Chat, Mobile SDK, Issues Analytics API, Helpshift APIs, Pre-issue flow, Helpshift Dashboard

Current status of Helpshift: Operational — live Helpshift status

Timeline

1. May 5, 2026, 12:19 UTC
   investigating
   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
2. May 5, 2026, 13:56 UTC
   investigating
   We are actively continuing our investigation into this issue.
3. May 5, 2026, 15:30 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. May 5, 2026, 15:32 UTC
   identified
   The issue has been identified and a fix is being implemented.
5. May 5, 2026, 16:43 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
6. May 5, 2026, 18:11 UTC
   resolved
   The issue has been resolved, and all affected services are now functioning as expected. If you experience any issues, please contact our support team at [email protected]. We apologize for any inconvenience caused and appreciate your patience.

Updates as published by Helpshift (original).