OutageDB

Critical incident

Helpshift: Helpshift Service Outage

Jul 2, 2026, 12:03 UTC
started
12:42 UTC
resolved
39 min
duration

Affected: Bots, New Issue Automation

Current status of Helpshift: Operational — live Helpshift status

Timeline

  1. Jul 2, 2026, 12:03 UTC
    investigating
    We are currently experiencing an Outage around Automations,Bots and Smart Views. Our team is investigating the issue and working to restore services as quickly as possible.
  2. Jul 2, 2026, 12:23 UTC
    identified
    The issue has been identified and a fix is being implemented.
  3. Jul 2, 2026, 12:39 UTC
    monitoring
    A fix has been implemented and we are monitoring the results.
  4. Jul 2, 2026, 12:42 UTC
    resolved
    This incident has been resolved.

Updates as published by Helpshift (original).

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