Critical incident
Helpshift: Helpshift Service Outage
Jul 7, 2026, 12:49 UTC
started
14:04 UTC
resolved
1 h 15 min
duration
Affected: Helpshift Dashboard
Current status of Helpshift: Operational — live Helpshift status
Timeline
- Jul 7, 2026, 12:49 UTCinvestigatingWe are currently experiencing an issue with Helpshift, where some agents are encountering errors or latency on the dashboard.
- Jul 7, 2026, 13:06 UTCinvestigatingWe are continuing to investigate this issue.
- Jul 7, 2026, 13:59 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Jul 7, 2026, 14:04 UTCresolvedThis incident has been resolved.
Updates as published by Helpshift (original).
Other services with incidents at the same time
- BrowserStack 12:47 UTC · Automate is facing issues
- Barracuda Networks 12:22 UTC · SAT Main Website Unavailable
- Fasthosts 11:59 UTC · AI Receptionist Settings Temporarily Unavailable
- Ada 11:54 UTC · Oracle Handoffs are failing
More Helpshift incidents
- October 16, 2026 HS Dashboard FAQ's Section – Service Degradation
- October 10, 2026 Helpshift Service Outage
- October 2, 2026 Analytics Dashboard - Service Degradation
- July 2, 2026 Helpshift Service Outage
- June 16, 2026 Service Outage
- June 4, 2026 Helpshift Service Outage