Critical incident

Helpshift: Helpshift Service Outage

Affected: Web Chat, Mobile SDK, Webhooks, Issues Analytics API, Helpshift APIs, Helpshift Dashboard, End-User Flows

Current status of Helpshift: Operational — live Helpshift status

Timeline

1. Jun 4, 2026, 08:47 UTC
   investigating
   We are currently experiencing a service outage. Our team is investigating the issue and working to restore services as quickly as possible.
2. Jun 4, 2026, 08:59 UTC
   investigating
   We are continuing to investigate this issue.
3. Jun 4, 2026, 09:04 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. Jun 4, 2026, 09:12 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Jun 4, 2026, 09:31 UTC
   resolved
   This incident has been resolved.

Updates as published by Helpshift (original).