Major incident

Elastic Cloud (Public): Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)

Current status of Elastic Cloud (Public): Partial outage — live Elastic Cloud (Public) status

Timeline

1. Oct 20, 2026, 06:51 UTC
   investigating
   We are investigating an issue affecting one availability zone in the GCP europe-west2 (London) region. Starting at approximately 06:15 UTC, some Elastic Cloud Hosted and Serverless deployments with capacity in this zone may experience degraded availability or connectivity. Monitoring and logging for deployments in the region may also be delayed. Deployments in other zones and regions are not affected. Our engineers are actively working on the issue, and we are in contact with our cloud provider.
2. Oct 20, 2026, 07:56 UTC
   identified
   Our cloud provider has confirmed an infrastructure incident affecting a single availability zone (europe-west2-b) in the GCP europe-west2 (London) region, causing network connectivity loss and resource unavailability in that zone. Elastic Cloud Hosted deployments and Elastic Serverless projects with resources in the affected zone may be unavailable or experience degraded performance. We have taken steps to avoid placing new Serverless projects in the affected zone, and we are working to restore services that depend on it. Reduced capacity in the region may delay scaling and the creation of new resources. We do not yet have an estimated time for recovery from our cloud provider. We are working closely with them and will provide the next update within an hour.
3. Oct 20, 2026, 09:15 UTC
   identified
   The infrastructure incident at our cloud provider affecting availability zone europe-west2-b in the GCP europe-west2 (London) region is ongoing. Elastic Cloud Hosted: Most deployments with resources in the affected zone remain unavailable or degraded. We are seeing early, limited signs of recovery, and a small number of the initially affected deployments are recovering. We are continuing our mitigation work and will share more as recovery progresses. Elastic Serverless: We have taken steps to avoid placing new projects in the affected zone, and we are now rebalancing existing projects to other availability zones. We are seeing signs of recovery - some projects remain unavailable or degraded in the meantime. Reduced capacity in the region may delay scaling and the creation of new resources. We do not yet have an estimated time for full recovery from our cloud provider. We are working closely with them and will provide the next update by 10:15am UTC.
4. Oct 20, 2026, 10:32 UTC
   identified
   The infrastructure incident at our cloud provider affecting availability zone europe-west2-b in the GCP europe-west2 (London) region is ongoing. Elastic Cloud Hosted deployments and Elastic Serverless projects with resources in the affected zone may remain unavailable or degraded. Our teams are continuing to work on mitigation and recovery, and we are working closely with our cloud provider. We do not yet have an estimated time for full recovery. We will provide the next update by 12:00 UTC, or sooner if there is a significant change.
5. Oct 20, 2026, 12:24 UTC
   identified
   The infrastructure incident at our cloud provider affecting availability zone europe-west2-b in the GCP europe-west2 (London) region is ongoing. We are seeing slight signs of recovery, both from our cloud provider and from our own mitigation work. Elastic Cloud Hosted: Some of the affected deployments are recovering. Customers whose plan changes or other operations failed during the incident are advised to retry them from the Elastic Cloud console. Operations that depend on the affected zone may take longer than usual, or fail again, until recovery progresses further. Some deployments may remain unavailable or degraded. Elastic Serverless: Some projects may remain unavailable or degraded.
6. Oct 20, 2026, 14:15 UTC
   identified
   The infrastructure incident at our cloud provider affecting availability zone europe-west2-b in the GCP europe-west2 (London) region is recovering. Our cloud provider reports recovery of services for most workloads in the region, and we are seeing progress on our side as the affected zone comes back. Elastic Cloud Hosted: An increasing number of affected deployments are recovering. Customers whose plan changes or other operations failed during the incident are advised to retry them from the Elastic Cloud console. Some deployments may still be unavailable or degraded, and some may need additional recovery steps that our Support team will work through case by case. If your deployment is still unhealthy, please contact Support. Operations may take longer than usual while capacity is restored.
7. Oct 20, 2026, 17:27 UTC
   identified
   The infrastructure incident at our cloud provider affecting availability zone europe-west2-b in the GCP europe-west2 (London) region has been resolved. We are continuing to work towards full recovery of our services. Elastic Cloud Hosted: An increasing number of affected deployments are recovering. Customers whose plan changes or other operations failed during the incident are advised to retry them from the Elastic Cloud console. Some deployments may still be unavailable or degraded, and some may need additional recovery steps that our Support team will work through case by case. If your deployment is still unhealthy, please contact Support. Operations may take longer than usual while capacity is restored.
8. Oct 20, 2026, 21:54 UTC
   resolved
   The infrastructure incident at our cloud provider affecting availability zone europe-west2-b in the GCP europe-west2 (London) region has been resolved. Engineering has completed recovery of infrastructure running in the affected availability zone. Elastic Cloud Hosted: Customers whose plan changes or other operations failed during the incident are advised to retry them from the Elastic Cloud console. Some deployments may still be unavailable or degraded, and may need additional recovery steps that our Support team will work through case by case. If your deployment is still unhealthy, please contact Support.

Updates as published by Elastic Cloud (Public) (original).