OutageDB

Major incident

Elastic Cloud (Public): Elastic Support Portal is unavailable

Oct 23, 2026, 04:04 UTC
started
06:33 UTC
resolved
2 h 29 min
duration

Current status of Elastic Cloud (Public): Partial outage — live Elastic Cloud (Public) status

Timeline

  1. Oct 23, 2026, 04:04 UTC
    investigating
    We are currently investigating an issue preventing access to the Elastic Support portal. At this time, customers may experience issues authenticating to the support portal.
  2. Oct 23, 2026, 04:59 UTC
    identified
    We have identified an issue preventing access to the Elastic Support portal caused by an upstream provider. The provider has confirmed a fix that has restored access for some of its affected environments and is now rolling it out to the rest. At this time, customers may experience issues authenticating to the support portal.
  3. Oct 23, 2026, 06:33 UTC
    resolved
    The upstream provider has completed its fix, and access to the Elastic Support portal has been restored. Customers can authenticate to the support portal again. We are considering this issue resolved and will be providing no further updates. If you continue to have issues, please contact us.

Updates as published by Elastic Cloud (Public) (original).

Other services with incidents at the same time

This was part of a wider event: 15 services reported incidents within the hour.

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