Major incident

Braze: US05 Dashboard latency

Affected: Dashboard

Current status of Braze: Operational — live Braze status

Timeline

1. Mar 17, 2026, 20:49 UTC
   investigating
   Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US05 Cluster, starting around 16:15 EST. At this time, no other services are impacted, and messaging sending is not impacted. Engineers are actively working to restore service.
2. Mar 17, 2026, 20:57 UTC
   monitoring
   As of 16:47 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.
3. Mar 17, 2026, 21:04 UTC
   resolved
   No further issues have been experienced, and all services are operating normally. The incident is now resolved.

Updates as published by Braze (original).