Major incident

Braze: Issue impacting EU01

Affected: Dashboard, SDK Data Collection, Data Processing, REST APIs, Outbound Messaging

Current status of Braze: Operational — live Braze status

Timeline

1. Apr 20, 2026, 16:18 UTC
   investigating
   We are currently investigating an issue with the EU01 cluster.
2. Apr 20, 2026, 16:49 UTC
   identified
   Braze engineers are actively investigating the issue and working to restore services.
3. Apr 20, 2026, 17:13 UTC
   monitoring
   Braze engineers have identified the issue. Services remain degraded but are improving.
4. Apr 20, 2026, 17:33 UTC
   monitoring
   Braze engineers are processing the remaining backlog of messages. Data processing remains in a degraded state due to backlog and latency issues.
5. Apr 20, 2026, 18:02 UTC
   monitoring
   Braze engineers are continuing to work through the remaining messages in the backlog. We are now seeing improvements in processing speeds, though data processing remains in a degraded performance state while the backlog is fully cleared.
6. Apr 20, 2026, 19:24 UTC
   resolved
   The message backlog has been cleared, and data processing has returned to normal operational bounds. All services continue to remain stable, and this incident is considered resolved.

Updates as published by Braze (original).