Major incident

BigCommerce: QuickBooks Payments stores cannot transact

Oct 5, 2026, 18:45 UTC

started

22:24 UTC

resolved

3 h 40 min

duration

Affected: Checkout & Payment Processing

Current status of BigCommerce: Operational — live BigCommerce status

Timeline

Oct 5, 2026, 18:45 UTC
identified
The issue has been identified and a fix is being implemented.
Oct 5, 2026, 18:50 UTC
investigating
We are currently investigating this issue.
Oct 5, 2026, 20:02 UTC
identified
The issue has been identified and a fix is being implemented.
Oct 5, 2026, 21:34 UTC
identified
We are continuing to work on a fix for this issue.
Oct 5, 2026, 22:16 UTC
monitoring
we have deployed a fix and are monitoring the issue.
Oct 5, 2026, 22:24 UTC
resolved
incident resolved, merchants can disconnect and reconnect their quickbooks now

Updates as published by BigCommerce (original).

This was part of a wider event: 47 services reported incidents within the hour.

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Kaseya 19:25 UTC · Datto Endpoint Backup for PC - Cloud Siris 296721 - US East - Degraded Cloud Operations
Kennesaw State University 19:12 UTC · Owl Express Issue Identified - Monday, 10/05/2026
GitHub 19:11 UTC · Incident with Actions
Amplitude 18:56 UTC · Guides and Surveys Service Disruption
Zapier 18:54 UTC · Logging into Zapier using Facebook or Microsoft SSO shown a blank page after authentication.
Northwestern Information Technology 18:51 UTC · Evanston Campus Eduroam Interruptions
Ashby 18:46 UTC · Delays in updated data appearing in Ashby
Meltwater Media Intelligence Platform 18:40 UTC · Engage - Media Upload issues
DigiCert 18:31 UTC · DigiCert Alert - CertCentral EU
Navan 18:27 UTC · Travel logs unavailable
Sage 18:17 UTC · Sage Expense Management - Degraded Performance
Signicat 18:14 UTC · Incident on 3rd party service - DK CPR
Bazaarvoice 18:09 UTC · Delay in Bulk Export Feeds
OpenAI 17:58 UTC · Elevated error rates in Codex Cloud