Major incident

Bazaarvoice: Delay in Bulk Export Feeds

Affected: Feed Processing

Current status of Bazaarvoice: Operational — live Bazaarvoice status

Timeline

1. Oct 5, 2026, 18:09 UTC
   identified
   Bazaarvoice is experiencing a delay in delivering data feeds to US/EU clients. The data is accurate, but delivery will arrive later than usual due to a system job delay. The issue has been fixed and processing is underway. Feeds Impacted: All Bulk Export Feeds: Standard Client Feed (Full / Incremental) Ratings Feed Displayable Content Export (DCE) Partner Export Feed NEXT UPDATE: October 6th at 8:00pm
2. Oct 6, 2026, 10:57 UTC
   monitoring
   All Bulk Export feeds have been delivered successfully today, including the Standard Client Feed (Full/Incremental), Ratings Feed, Displayable Content Export (DCE) and Partner Export Feed. Bazaarvoice continues to monitor the situation and we will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: October 7th, 2026, 5:00 AM CST [1430] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal , select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal , select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
3. Oct 7, 2026, 08:06 UTC
   resolved
   Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal , select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal , select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Updates as published by Bazaarvoice (original).