Major incident

mux: Elevated errors on Direct Uploads

Oct 5, 2026, 19:44 UTC

started

22:47 UTC

resolved

3 h 03 min

duration

Affected: Mux Video - VOD

Current status of mux: Operational — live mux status

Timeline

Oct 5, 2026, 19:44 UTC
investigating
We are investigating elevated error rates affecting Direct Uploads, thumbnails, gifs, subtitles, storyboards. Some customers may have experienced failures when creating or uploading to direct upload URLs
Oct 5, 2026, 20:31 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Oct 5, 2026, 20:32 UTC
monitoring
We are continuing to monitor for any further issues.
Oct 5, 2026, 22:47 UTC
resolved
This incident has been resolved.

Updates as published by mux (original).

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Brandwatch 19:54 UTC · Consumer Research - Query Backfill and Live Mention Indexing Delays
JWX 19:50 UTC · Elevated errors on Direct Uploads affecting Instant Live
Kaseya 19:25 UTC · Datto Endpoint Backup for PC - Cloud Siris 296721 - US East - Degraded Cloud Operations
Kennesaw State University 19:12 UTC · Owl Express Issue Identified - Monday, 10/05/2026
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Zapier 18:54 UTC · Logging into Zapier using Facebook or Microsoft SSO shown a blank page after authentication.
Northwestern Information Technology 18:51 UTC · Evanston Campus Eduroam Interruptions
Ashby 18:46 UTC · Delays in updated data appearing in Ashby
BigCommerce 18:45 UTC · QuickBooks Payments stores cannot transact