Minor incident
Aircall: Outbound calls from mobile Spanish numbers reaching an audio message.
Oct 1, 2026, 16:02 UTC
started
16:37 UTC
resolved
35 min
duration
Affected: Outbound Calls
Current status of Aircall: Operational — live Aircall status
Timeline
- Oct 1, 2026, 16:02 UTCinvestigatingWe are currently investigating an issue where some customers calling from mobile Spanish numbers are reaching an audio message.
- Oct 1, 2026, 16:15 UTCidentifiedThe issue seems to be caused by one of the local carrier routes. We are taking mitigation actions.
- Oct 1, 2026, 16:29 UTCmonitoringWe have mitigated the impact by changing the carrier route. We continue monitoring.
- Oct 1, 2026, 16:37 UTCresolvedWe can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.
Updates as published by Aircall (original).
Other services with incidents at the same time
This was part of a wider event: 27 services reported incidents within the hour.
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- IXOPAY 16:35 UTC · Aperia Compliance Service Issues
- UiPath 16:32 UTC · Delete requests failed for Australia cloud services
- Anthropic (Claude) 16:20 UTC · Delayed credits on the Claude Platform
- Zoom for Government 16:15 UTC · Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Meetings, Cloud Meeting Recordings, Webinars and Events
- Clerk 16:10 UTC · Dashboard increased latency
- Zoom 16:08 UTC · Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events
- Moneris 16:07 UTC · Batch upload via SFTP - Important Update
- SU ITS 16:06 UTC · Authentication Issues on vCenter
- Constant Contact 16:03 UTC · Delays in email campaign sending
- Homebase 15:47 UTC · Service Disruption
- MongoDB Cloud 15:41 UTC · Trigger processing may be delayed globally
- Ably 15:36 UTC · Elevated API Errors
More Aircall incidents
- October 17, 2026 Users with connectivity issues
- October 13, 2026 Increased Error Rate
- October 12, 2026 Calling Issues
- October 7, 2026 Partner Integrations Not Receiving Call Events
- October 5, 2026 Intermittent calls and SMS failures on a subset of French and Spanish numbers
- October 1, 2026 Issues logging in to Aircall Workspace