Minor incident

Aircall: Intermittent calls and SMS failures on a subset of French and Spanish numbers

Oct 5, 2026, 09:32 UTC

started

10:12 UTC

resolved

40 min

duration

Affected: Inbound Calls, Inbound Messaging (SMS/MMS), Numbers Management (Purchase, Porting, Compliance), eSIM

Current status of Aircall: Operational — live Aircall status

Timeline

Oct 5, 2026, 09:32 UTC
investigating
We are investigating reports of French and Spanish numbers failing intermittently with messaging and calling.
Oct 5, 2026, 09:33 UTC
investigating
We are continuing to investigate this issue.
Oct 5, 2026, 09:58 UTC
identified
We are working with our carrier that identified the issue and taking remedial actions.
Oct 5, 2026, 10:01 UTC
identified
Our carrier is seeing recovery with calls and messaging services.
Oct 5, 2026, 10:02 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Oct 5, 2026, 10:05 UTC
monitoring
We are continuing to monitor for any further issues.
Oct 5, 2026, 10:12 UTC
resolved
This has fully recovered and we confirm resolution.

Updates as published by Aircall (original).

This was part of a wider event: 27 services reported incidents within the hour.

AssemblyAI 10:21 UTC · Increased processing times and errors for Universal-3.5 Pro on the EU async endpoint
ThousandEyes 09:57 UTC · Service degradation affecting ThousandEyes Platform Views
Deepgram 09:55 UTC · Elevated errors for Flux TTS
Sumo Logic 09:35 UTC · Problem with Cloud SIEM Processing in North America 2 (US2)
TeamViewer 09:27 UTC · Degraded performance on US services
Imperva 08:41 UTC · [INC-1152] IPv6 connectivity degradation across multiple PoPs
Buffer 08:40 UTC · Issue Publishing Video Posts to Substack