Minor incident

Aircall: Users with connectivity issues

Affected: Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS), Aircall Mobile App (Android), Aircall Chrome Extension

Current status of Aircall: Operational — live Aircall status

Timeline

1. Oct 17, 2026, 16:23 UTC
   investigating
   We are currently investigating a subset of users with connectivity issues.
2. Oct 17, 2026, 16:48 UTC
   identified
   The issue seems to be limited to one of the Roaming regions - Singapore. Affected users can navigate to Settings > Network Diagnosis > choose a different Roaming selection. Other regions are operating normally.
3. Oct 17, 2026, 17:52 UTC
   monitoring
   Users connected to the Singapore Roaming location have been moved to the Roaming location Japan. We are now observing improvements. Our team will continue monitoring it until full resolution is confirmed.
4. Oct 17, 2026, 17:57 UTC
   resolved
   We can confirm this issue is fully resolved. The Roaming region Singapore is fully operational. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

Updates as published by Aircall (original).