Major incident

Aircall: Calling Issues

Oct 12, 2026, 09:29 UTC

started

10:17 UTC

resolved

49 min

duration

Affected: Inbound Calls, Outbound Calls

Current status of Aircall: Operational — live Aircall status

Timeline

Oct 12, 2026, 09:29 UTC
investigating
We are currently investigating reports of customers not being able to receive or make calls.
Oct 12, 2026, 09:44 UTC
identified
The issue is circumscribed to a subset of customers and we are taking actions to mitigate the impact. Improvements should be experienced within a few minutes.
Oct 12, 2026, 10:05 UTC
monitoring
A fix has been implemented, and we are monitoring the results. Voice traffic seems to be stable now.
Oct 12, 2026, 10:17 UTC
resolved
The issue has now been resolved.

Updates as published by Aircall (original).

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