Major incident

WorkOS: Radar SMS challenge failures for phone numbers in mainland China (+86)

Oct 15, 2026, 17:17 UTC

started

21:51 UTC

resolved

4 h 34 min

duration

Affected: Dashboard, AuthKit

Current status of WorkOS: Operational — live WorkOS status

Timeline

Oct 15, 2026, 17:17 UTC
investigating
We are investigating an issue affecting Radar SMS challenge verification for phone numbers in mainland China (+86). Affected users may not receive verification codes or may encounter an error when requesting one, preventing them from completing verification. We will provide an update as more information becomes available.
Oct 15, 2026, 17:55 UTC
monitoring
We are seeing some recovery after our upstream provider has enabled alternate delivery routes. We are continuing to monitor.
Oct 15, 2026, 21:51 UTC
resolved
We've resolved the issue with Radar SMS challenge verifications to China.

Updates as published by WorkOS (original).

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