Major incident

Staffbase: [Americas System] [App/Intranet/Email] - availability issues in the Americas region

Current status of Staffbase: Operational — live Staffbase status

Timeline

1. Oct 21, 2026, 09:52 UTC
   investigating
   Customers hosted in our US region may be unable to access the Staffbase App and Intranet. We are investigating the disruption and working to restore access.
2. Oct 21, 2026, 10:01 UTC
   identified
   Customers hosted in our US region may continue to experience issues accessing the Staffbase App and Intranet. We have identified the issue and are working on a fix to restore access.
3. Oct 21, 2026, 10:11 UTC
   monitoring
   We have implemented a fix to address the access issues affecting the Americas system, and access is returning to normal. We will continue to monitor the system closely to ensure access remains stable. If you continue to experience issues accessing your application, please contact our support at [[email protected]](mailto:[email protected] "[email protected]").
4. Oct 21, 2026, 10:20 UTC
   resolved
   The access issues affecting the Americas system have been resolved. Full service has been restored and all systems are operating normally. A Post Mortem for this incident will be published following our internal review. We apologize for any inconvenience this may have caused. Thank you for your patience. If you are still experiencing issues, please reach out to our support team at [[email protected]](mailto:[email protected] "[email protected]").

Updates as published by Staffbase.