Critical incident

FTAPI: Partial Service Outage

Affected: FTAPI Cloud Systems

Current status of FTAPI: Operational — live FTAPI status

Timeline

1. Oct 21, 2026, 09:28 UTC
   investigating
   We’re currently experiencing degraded performance issues with for a subset of customers . Our team is currently working to restore normal performance levels. We apologize for any inconvenience.
2. Oct 21, 2026, 09:42 UTC
   monitoring
   The infrastructure issue at our cloud provider has been mitigated, and all affected FTAPI Cloud instances are now back online. Our team is closely monitoring the systems to ensure that all services are functioning correctly and remain stable. We will provide a final update once normal operations have been fully verified. We apologize for the disruption and thank you for your patience and understanding.
3. Oct 21, 2026, 09:53 UTC
   monitoring
   We remain in close contact with our cloud infrastructure provider as they work to resolve the underlying infrastructure issue. Some customers may continue to experience degraded performance or service interruptions. We are closely monitoring the situation and will provide further updates as soon as new information becomes available. We apologize for the continued inconvenience and appreciate your patience.
4. Oct 21, 2026, 10:47 UTC
   monitoring
   We continue to see short, recurring interruptions on part of our hosted SecuTransfer environments. The cause is an ongoing storage infrastructure issue at our cloud infrastructure provider. Each interruption lasts several minutes and ends with the affected instances recovering automatically. We remain in close contact with our provider, who is working to resolve the underlying infrastructure issue, and we are testing mitigations on our side to reduce the impact of further interruptions. We will post the next update as soon as the provider confirms a fix or within the next two hours, whichever comes first. We apologize for the inconvenience.
5. Oct 21, 2026, 11:20 UTC
   monitoring
   We have applied mitigations to reduce the impact of the recurring interruptions caused by the storage issue at our cloud infrastructure provider. All affected SecuTransfer environments are currently available and we are monitoring them closely. The provider is still working on the underlying issue, so short interruptions remain possible until it is resolved. Next update within one hour or as soon as the provider confirms a fix.
6. Oct 21, 2026, 11:31 UTC
   monitoring
   Our cloud infrastructure provider has confirmed that the underlying storage issue has been fixed. In addition, the mitigations we applied on our side have handled the remaining load spikes without impact. All SecuTransfer environments are operational and have been stable since. We"ll still monitor the situation further
7. Oct 21, 2026, 12:23 UTC
   resolved
   This incident has been resolved.

Updates as published by FTAPI (original).