Major incident

Oracle NetSuite Service: NetSuite Email | Multiple Regions

Affected: US San Jose 1, US San Jose 2, EU Amsterdam 1, EU Frankfurt 1, UK London, UK Newport, AP Melbourne, AP Sydney, AP Tokyo, AP Osaka, CA Montreal, CA Toronto, EU Frankfurt 2, EU Amsterdam 2, US Chicago 1, AP Hyderabad, AP Mumbai, SA Sao Paulo, SA Vinhedo, US Chicago 2, US Chicago 3, US Chicago 4, US Chicago 5

Current status of Oracle NetSuite Service: Operational — live Oracle NetSuite Service status

Timeline

1. Oct 21, 2026, 09:55 UTC
   investigating
   We're investigating an issue affecting the NetSuite Email in Multiple Regions. Further details will be provided shortly. Customer Impact: The current scope and nature of the event are unknown at this time.
2. Oct 21, 2026, 09:59 UTC
   identified
   We have identified the issue affecting NetSuite Email in Multiple Regions. Customer Impact: Customers may experience a degradation of service when using NetSuite Email.
3. Oct 21, 2026, 10:45 UTC
   monitoring
   We are applying a fix to mitigate the issue affecting NetSuite Email in Multiple Regions. Customer Impact: Customers may experience a degradation of service when using NetSuite Email.
4. Oct 21, 2026, 10:57 UTC
   resolved
   We have resolved the issue affecting NetSuite Email in Multiple Regions. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Email. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-10-21T09:53:10.823000+00:00 End Time: 2026-10-21T10:56:11.792000+00:00

Updates as published by Oracle NetSuite Service (original).