Minor incident

Anthropic (Claude): Delayed credits on the Claude Platform

Oct 1, 2026, 16:20 UTC

started

22:36 UTC

resolved

6 h 16 min

duration

Affected: Claude Console (platform.claude.com), Claude API (api.anthropic.com)

Current status of Anthropic (Claude): Operational — live Anthropic (Claude) status

Timeline

Oct 1, 2026, 16:20 UTC
investigating
We are investigating delays in credit purchases being reflected in account balances, resulting in some requests failing for insufficient credit balance. We will provide an additional update as soon as possible.
Oct 1, 2026, 18:23 UTC
monitoring
We have resolved the issue causing delays in credits being applied after purchase. We are monitoring closely to ensure no further issues.
Oct 1, 2026, 22:36 UTC
resolved
This issue has been resolved.

Updates as published by Anthropic (Claude) (original).

This was part of a wider event: 27 services reported incidents within the hour.

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IXOPAY 16:35 UTC · Aperia Compliance Service Issues
UiPath 16:32 UTC · Delete requests failed for Australia cloud services
Zoom for Government 16:15 UTC · Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Meetings, Cloud Meeting Recordings, Webinars and Events
Clerk 16:10 UTC · Dashboard increased latency
Zoom 16:08 UTC · Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events
Moneris 16:07 UTC · Batch upload via SFTP - Important Update
SU ITS 16:06 UTC · Authentication Issues on vCenter
Constant Contact 16:03 UTC · Delays in email campaign sending
Aircall 16:02 UTC · Outbound calls from mobile Spanish numbers reaching an audio message.
Homebase 15:47 UTC · Service Disruption