No impact incident

Zoom for Government: Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Meetings, Cloud Meeting Recordings, Webinars and Events

Affected: Zoom Meetings, Zoom Contact Center, Recording, ZFG: Zoom Events, Zoom Webinars, ZFG: Zoom Virtual Agent

Current status of Zoom for Government: Operational — live Zoom for Government status

Timeline

1. Oct 1, 2026, 16:15 UTC
   monitoring
   On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Meetings, Cloud Meeting Recordings, Webinars and Events. This incident has been resolved and the affected services have been restored.
2. Oct 1, 2026, 16:44 UTC
   monitoring
   On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Meetings, Cloud Meeting Recordings, Webinars and Events. This incident has been resolved and the affected services have been restored.
3. Oct 1, 2026, 16:45 UTC
   monitoring
   On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Meetings, Cloud Meeting Recordings, Webinars and Events. This incident has been resolved and the affected services have been restored.
4. Oct 1, 2026, 17:55 UTC
   resolved
   This incident has been resolved.

Updates as published by Zoom for Government (original).