No impact incident

Zoom: Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events

Affected: Zoom Meetings, Zoom Contact Center, Zoom Virtual Agent, Calendar, Zoom Contact Center, Voice Agent, Voice (Inbound/Outbound), Mail, Voice Agent, Zoom Events, Recording, Zoom Webinars Plus and Events

Current status of Zoom: Under maintenance — live Zoom status

Timeline

1. Oct 1, 2026, 16:08 UTC
   monitoring
   On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events. This incident has been resolved and the affected services have been restored.
2. Oct 1, 2026, 16:49 UTC
   monitoring
   On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events. This incident has been resolved and the affected services have been restored.
3. Oct 1, 2026, 17:53 UTC
   resolved
   This incident has been resolved.

Updates as published by Zoom (original).