Major incident

ServiceTitan: Virtual Voice Agents Performance Degradation

Affected: Virtual Voice Agents

Current status of ServiceTitan: Operational — live ServiceTitan status

Timeline

1. Mar 20, 2026, 14:28 UTC
   investigating
   CCPro Customers may be experiencing an issue where Virtual Agents are dropping calls. Our team is actively engaged and investigating the issue.
2. Mar 20, 2026, 15:09 UTC
   identified
   The issue has been identified. Our team is investigating it with the 3rd party. We appreciate your patience.
3. Mar 20, 2026, 15:18 UTC
   monitoring
   We are moving to monitoring stage. The issue is mitigated.
4. Mar 20, 2026, 15:26 UTC
   resolved
   The issue impacting Virtual Voice Agents has been fully resolved by our third-party provider, and all systems are operating normally. We sincerely apologize for the disruption and thank you for your patience today.

Updates as published by ServiceTitan (original).