Major incident

Cytracom: UCaaS: Partial Outbound Call Failures

Affected: Call Completion

Current status of Cytracom: Operational — live Cytracom status

Timeline

1. Mar 20, 2026, 15:19 UTC
   investigating
   We are investigating a partial outbound call failure for a subset of customers.
2. Mar 20, 2026, 16:39 UTC
   monitoring
   A partial outbound calling issue has been resolved. During the incident, one of our outbound proxy servers stopped processing calls. The affected system was restarted and migrated to a different host, restoring normal service. We are continuing to monitor the platform to ensure stability and are reviewing the event to prevent recurrence.
3. Mar 20, 2026, 18:45 UTC
   monitoring
   We are continuing to monitor for any further issues.
4. Mar 20, 2026, 20:48 UTC
   resolved
   There are no observed reports of outbound/inbound call failures. This issue is now resolved.

Updates as published by Cytracom (original).