Major incident

Cytracom: UCaaS: Partial Inbound Call Failure

Affected: Call Completion

Current status of Cytracom: Operational — live Cytracom status

Timeline

1. Mar 20, 2026, 13:59 UTC
   investigating
   We are experiencing partial inbound/outbound call failures. We are currently investigating.
2. Mar 20, 2026, 14:35 UTC
   monitoring
   A fix has been implemented for the call routing node failure. Inbound and outbound call completion are now functioning correctly.
3. Mar 20, 2026, 14:53 UTC
   resolved
   This issue has been resolved. A fix was implemented for the call routing node failure, and inbound and outbound call completion are now functioning correctly.

Updates as published by Cytracom (original).