Major incident

AdvancedMD: EHR Notes Error – "Control Not Found" (Error 404)

Affected: Electronic Health Records (EHR)

Current status of AdvancedMD: Operational — live AdvancedMD status

Timeline

1. Mar 20, 2026, 13:42 UTC
   investigating
   We are investigating an issue where clients are receiving a "Control Not Found" 404 error when saving a sub note. Our technical teams are engaged and actively working to resolve the issue. Incident managers will continue to provide updates here as additional information becomes available.
2. Mar 20, 2026, 15:00 UTC
   investigating
   We are continuing to investigate this issue.
3. Mar 20, 2026, 16:02 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. Mar 20, 2026, 16:43 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Mar 20, 2026, 17:09 UTC
   resolved
   This incident has been resolved.

Updates as published by AdvancedMD (original).