OutageDB

Critical incident

ServiceTitan: Contact Center Pro Issue: Cannot Access the Application

Sep 18, 2026, 08:00 UTC
started
09:59 UTC
resolved
1 h 59 min
duration

Affected: Contact Center Web Application

Current status of ServiceTitan: Operational — live ServiceTitan status

Timeline

  1. Sep 18, 2026, 08:00 UTC
    identified
    We have identified the root cause of the issue impacting Contact Center Pro and are actively implementing a fix. We expect to see recovery shortly. We greatly appreciate your continued patience & understanding.
  2. Sep 18, 2026, 09:59 UTC
    resolved
    The issue impacting Contact Center Pro has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

Updates as published by ServiceTitan (original).

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