Major incident

ServiceTitan: Outbound Calls: Downstream Provider Service Availability Issue

Affected: Telephony Platform: Outbound Calling, Telephony Platform: Outbound Calling

Current status of ServiceTitan: Operational — live ServiceTitan status

Timeline

1. Aug 11, 2026, 03:38 UTC
   investigating
   We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.
2. Aug 11, 2026, 04:10 UTC
   monitoring
   Our 3rd party provider has deployed a fix for the issue impacting outbound calls, and we are seeing services recovering. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
3. Aug 11, 2026, 11:25 UTC
   resolved
   This incident has been resolved.

Updates as published by ServiceTitan (original).