Major incident

Salesloft: Groove Dialer: Calls failing for some customers

Oct 27, 2026, 13:33 UTC

started

17:14 UTC

resolved

3 h 41 min

duration

Current status of Salesloft: Operational — live Salesloft status

Timeline

Oct 27, 2026, 13:33 UTC
investigating
Some Groove customers are seeing errors when placing calls from the dialer. The full impact is not yet known. Our engineering team is actively investigating.
Oct 27, 2026, 14:19 UTC
investigating
Our engineers are actively investigating call issues with Dialer. Next update shall be provided in 30min
Oct 27, 2026, 15:54 UTC
identified
Out engineers have identified the root cause and working on a fix.
Oct 27, 2026, 15:55 UTC
monitoring
Our engineers have identified and remediated the issue for Groove dialer calls. We continue to monitor.
Oct 27, 2026, 17:14 UTC
resolved
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Updates as published by Salesloft.

This was part of a wider event: 39 services reported incidents within the hour.

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