Critical incident

Phreesia: Apriva Payment Gateway Issue

Affected: Payment Services - Gateway, Payment Services - Gateway, Payment Services - Gateway, Payment Services - Gateway, Payment Services - Gateway, Payment Services - Gateway

Current status of Phreesia: Operational — live Phreesia status

Timeline

1. Jul 23, 2026, 15:57 UTC
   investigating
   Investigating – We are aware of an issue affecting Apriva that is preventing payment transactions from being processed. Apriva has acknowledged the issue and is actively investigating and working to restore service. We will provide additional updates as more information becomes available.
2. Jul 23, 2026, 16:58 UTC
   investigating
   Update – Apriva has advised that Microsoft Azure is currently experiencing multiple issues which is affecting their platform, resulting in the payment processing issues we are observing through the gateway. Apriva and their service providers are actively working to restore service as quickly as possible. We are continuing to monitor the situation closely and will provide additional updates as more information becomes available.
3. Jul 23, 2026, 18:41 UTC
   monitoring
   Apriva has implemented a fix for the payment processing issue and is reporting positive recovery across affected systems. We are closely monitoring the situation to confirm payment processing services remain stable. We will continue to provide updates until the issue has been fully resolved.
4. Jul 23, 2026, 18:57 UTC
   monitoring
   We are seeing payment transactions processing successfully following the fix implemented by Apriva. We will continue to closely monitor payment processing to ensure services remain stable before marking this incident as resolved. We will provide additional updates as needed.
5. Jul 23, 2026, 19:05 UTC
   resolved
   The payment processing issue affecting Apriva has been resolved. Payment transactions are processing successfully, and services are operating normally. We appreciate your patience while this issue was being addressed.

Updates as published by Phreesia (original).