Major incident

Auth0: Quota Utilization Page Issue on Support Center

Affected: Other, Other, Other, Other, Other, Other, Other, Other, Other, Other

Current status of Auth0: Minor issues — live Auth0 status

Timeline

1. Jul 23, 2026, 14:31 UTC
   investigating
   We are currently investigating an incident that impacted our services on the Auth0 Support Center. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
2. Jul 23, 2026, 15:20 UTC
   monitoring
   Our Engineering team is seeing recovery, and users should now be able to access their Tenants, Private Instance, and Reports sections of Support Center. This issue did not impact any core authentication services. We're monitoring the environments to ensure stability and that there is no recurrence of impact. We'll continue to update as we obtain more information.
3. Jul 23, 2026, 16:06 UTC
   resolved
   Services have been restored. A root cause analysis (RCA) will be posted here within 14 business days. We sincerely apologize for the impact this had on you and your users.
4. Sep 15, 2026, 02:24 UTC
   postmortem
   A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2026-07-23\_-\_Customers\_Unable\_to\_Access\_Specific\_Support\_Center\_Pages.pdf](https://cdn.auth0.com/blog/2026-07-23_-_Customers_Unable_to_Access_Specific_Support_Center_Pages.pdf)

Updates as published by Auth0 (original).