Major incident

Omnissa Workspace ONE: Horizon Cloud Service next-gen: Increased Request Error Rate - All Region

Affected: Universal Console - US, Universal Console - Ireland, Universal Console - Japan, Horizon Portal - Broker - US, Horizon Portal - Broker - Ireland, Horizon Portal - Broker - Japan

Current status of Omnissa Workspace ONE: Operational — live Omnissa Workspace ONE status

Timeline

1. Jul 23, 2026, 15:14 UTC
   investigating
   Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
2. Jul 23, 2026, 15:45 UTC
   investigating
   Horizon Cloud Service Next-Gen continues to experience an issue affecting desktop and application launches, as well as logins to the Universal Console (Admin Console). Active user sessions and existing connections remain unaffected. The engineering team has identified a backend database issue as the root cause and is actively working toward a resolution. We will share further updates as soon as new information becomes available. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
3. Jul 23, 2026, 16:22 UTC
   identified
   Horizon Cloud Service Next-Gen continues to experience an issue affecting desktop and application launches, as well as logins to the Universal Console (Admin Console). Active user sessions and existing connections remain unaffected. The engineering team has identified that backend databases supporting these systems are impacted by a Microsoft Azure outage and is actively implementing mitigation measures to restore normal service. We will share further updates as soon as new information becomes available.
4. Jul 23, 2026, 17:47 UTC
   identified
   Horizon Cloud Service Next-Gen continues to experience an issue affecting desktop and application launches, as well as logins to the Universal Console (Admin Console). Active user sessions and existing connections remain unaffected. The engineering team has identified that backend databases supporting these systems are impacted by a Microsoft Azure outage. The initial mitigation steps are taking longer than anticipated, and the team is now implementing alternate mitigation methods to restore normal service. We will provide the next update within 1 hour or sooner if new information becomes available.
5. Jul 23, 2026, 18:44 UTC
   monitoring
   Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available. Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
6. Jul 23, 2026, 21:07 UTC
   resolved
   The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance.We apologize for the inconvenience and thank you for your patience and continued support. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Updates as published by Omnissa Workspace ONE (original).