Critical incident

Seismic Software: US West region tenants affected and some tenants in other regions experiencing 504 errors, access issues. CRM related services, Liveinsights access, and Microapps also affected.

Affected: U.S. West0, U.S. West1, U.S. West2, U.S. East0, U.S. East4, LiveInsights, Service Platform, Tiled Microapps

Current status of Seismic Software: Operational — live Seismic Software status

Timeline

1. Jul 23, 2026, 15:02 UTC
   investigating
   We are currently investigating this issue.
2. Jul 23, 2026, 15:14 UTC
   investigating
   Additional regions have been added as being impacted in US East regions. Seismic engineering is investigating possible root cause at Microsoft Azure services.
3. Jul 23, 2026, 15:26 UTC
   investigating
   We are continuing to investigate this issue.
4. Jul 23, 2026, 15:32 UTC
   identified
   Microsoft Azure is experiencing issues in US regions. Our teams are working on mitigation efforts and in contact with Microsoft.
5. Jul 23, 2026, 15:49 UTC
   identified
   Seismic has re-routed some traffic to other regions to mitigate impact and continues to be in contact with Microsoft support on resolution of this incident.
6. Jul 23, 2026, 16:00 UTC
   identified
   Azure acknowledged connectivity issues with their WestUS region. Our teams have re-routed some traffic from US West to East regions to mitigate impact.
7. Jul 23, 2026, 16:02 UTC
   identified
   We are continuing to work on a fix for this issue.
8. Jul 23, 2026, 16:10 UTC
   identified
   We are continuing to work on a fix for this issue.
9. Jul 23, 2026, 16:30 UTC
   identified
   Seismic is in contact with Microsoft Azure and they are urgently working on restoring services. We'll continue to post updates as we have them.
10. Jul 23, 2026, 16:38 UTC
    identified
    We are continuing to work on a fix for this issue.
11. Jul 23, 2026, 17:04 UTC
    identified
    This issue is the result of an upstream networking incident affecting our cloud infrastructure provider (Microsoft Azure). They are implementing mitigations, including removing affected network components from their rotation and rerouting traffic. Our team is actively monitoring the situation and continuing to evaluate options to reduce impact for our customers. Not all customers are affected; impact may vary depending on region and traffic routing. We will post further updates as more information becomes available. We apologize for any disruption and appreciate your patience.
12. Jul 23, 2026, 17:21 UTC
    identified
    Starting at approximately 7:44 AM PT (14:44 UTC) on July 23, 2026, some customers began experiencing intermittent connectivity issues, elevated latency, or difficulty accessing Seismic. This is affecting tenants hosted in our West region infrastructure, with some downstream impact possible for other regions depending on traffic routing, primarily in East US regions. The issue stems from an underlying Microsoft Azure infrastructure event impacting their West US region, where a subset of Seismic's infrastructure is hosted. Azure has identified a potential trigger and has actively redirected traffic to healthier infrastructure as part of their mitigation efforts. Our engineering team is actively monitoring the situation alongside Azure's mitigation efforts and assessing impact across affected tenants. We will continue to provide updates as new information becomes available. What you might experience: Slow page loads, timeout errors, or temporary inability to access Seismic or specific features, such as Liveinsights, Microapps, and External Service Connections.
13. Jul 23, 2026, 17:43 UTC
    identified
    Azure has redirected traffic away from the affected network paths and is testing further mitigations, though these haven't yet restored full service. Their engineering teams are continuing to investigate and are working through additional options to resolve the issue. We don't have an estimated resolution time yet, but we're monitoring closely and will update this page as soon as anything changes.
14. Jul 23, 2026, 18:13 UTC
    identified
    Our cloud infrastructure provider (Microsoft Azure) has identified a likely cause of the networking incident and is actively deploying mitigation actions. Azure expects to have more information on the effectiveness of these actions within approximately 30 minutes and is closely monitoring for service recovery as the fix rolls out.
15. Jul 23, 2026, 18:33 UTC
    identified
    Seismic is starting to see recovery from Azure's efforts. Features returning and tenant access is restored for some clients.
16. Jul 23, 2026, 18:43 UTC
    identified
    We are seeing progress on recovery across East and West region tenants. Our cloud infrastructure provider (Microsoft Azure) identified a recent change strongly correlated with the incident in their West US region and has been rolling it back. That rollback is progressing and telemetry is confirming steady recovery. On our side, traffic has returned and affected services, including Insights, Apps, LiveSocial, and Tiled, are loading and operating as expected again. Some users may still experience slower-than-normal load times as systems fully stabilize. We are continuing to monitor service health closely and will confirm once the incident is fully resolved. Thank you for your patience throughout this event.
17. Jul 23, 2026, 18:55 UTC
    identified
    We are continuing to see recovery across East and West region tenants. Our cloud infrastructure provider (Microsoft Azure) has completed the rollback of the change linked to the networking incident, and telemetry is showing continued signs of recovery. On our side, connectivity has been restored and affected services, including Insights, Apps, LiveSocial, and Tiled, are operating normally. Most customers should be observing recovery at this time, though some may still experience slower-than-normal load times as systems fully stabilize. We are actively validating full restoration before marking this incident resolved, and continue to monitor service health closely alongside Azure. We will post another update once we have confirmed complete recovery. Thank you for your patience.
18. Jul 23, 2026, 18:57 UTC
    identified
    Tiled Microapps and Service Platform have recovered.
19. Jul 23, 2026, 19:07 UTC
    monitoring
    This incident is now resolved. Our cloud infrastructure provider (Microsoft Azure) has completed the rollback and full mitigation of the networking incident, and has finished the follow-up work to make the fix durable. Connectivity has been fully restored across our East and West region tenants, and all affected services, including Insights, Apps, LiveSocial, and Tiled, are operating normally. Telemetry confirms recovery is stable. If you continue to experience any issues, please reach out to support. Thank you for your patience throughout this event, and we apologize for the disruption this caused.
20. Jul 23, 2026, 21:33 UTC
    resolved
    This incident has been resolved.

Updates as published by Seismic Software (original).