Major incident

Infobip: Multiple locations - Inbound processing and delivery report events are partially degraded.

Affected: Brazil, Brazil, Brazil, EU Region-locked, Global (Europe), Global (Europe), Brazil, Brazil, Brazil, Canada, Canada, Brazil, EU Region-locked, EU Region-locked, Global (Europe), EU Region-locked, Global (Europe), Great Britain, EU Region-locked, EU Region-locked, EU Region-locked, Canada, EU Region-locked, Colombia, Global (Europe), Global (Europe), Global (Europe), Great Britain, India, Global (Europe), Global (Europe), Global (Europe), Pakistan, Global (Europe), EU Region-locked, India, Great Britain, United States, Great Britain, India, Indonesia, Great Britain, Great Britain, India, Great Britain, Global (Europe), Indonesia, India, Hong Kong, Indonesia, Hong Kong, Hong Kong, Indonesia, Hong Kong, Indonesia, India, India, India, Pakistan, Great Britain, India, Hong Kong, Indonesia, Indonesia, Indonesia, Pakistan, Pakistan, Pakistan, Qatar, Qatar, Indonesia, India, Malaysia, Saudi Arabia, Malaysia, United Arab Emirates, Japan, Qatar, Qatar, Qatar, Malaysia, Saudi Arabia, Saudi Arabia, Turkey, Malaysia, United States, Japan, Saudi Arabia, Indonesia, Turkey, Turkey, United Arab Emirates, Pakistan, Pakistan, Singapore, Malaysia, United Arab Emirates, United Arab Emirates, United Arab Emirates, United States, Pakistan, Pakistan, Qatar, Qatar, United States, United States, Saudi Arabia, United States, Saudi Arabia, Pakistan, Qatar, Qatar, Saudi Arabia, Saudi Arabia, Singapore, Singapore, Saudi Arabia, Singapore, Singapore, South Africa, Singapore, Turkey, South Africa, South Africa, United Arab Emirates, Turkey, South Africa, Turkey, Sri Lanka, United States, United Arab Emirates, Turkey, United Arab Emirates, Turkey, United States, United Arab Emirates, United States, Ukraine, United States, Vietnam, United Arab Emirates, Vietnam, Vietnam, United States

Current status of Infobip: Operational — live Infobip status

Timeline

1. Jul 23, 2026, 15:39 UTC
   identified
   We are currently experiencing intermittent issues with the MO service that processes events related to inbound traffic. As a result, some inbound delivery reports are experiencing delays. Our dedicated team has identified the issue and is working to restore the service as quickly as possible.
2. Jul 23, 2026, 15:50 UTC
   resolved
   The issue has been successfully resolved and the service is once again operational. Delivery reports related to inbound traffic were partially delayed due to intermittent issues with the MO service by processing and forwaring the delivery reports. During the specified period, some delivery reports for inbound traffic and the corresponding events may have been delayed, causing notifications about the delivery status to not be updated immediately. Start (UTC): 23-07-2026 15:01 UTC End (UTC): 23-07-2026 15:37 UTC Impact: Incoming traffic notification delayed for multiple channels.

Updates as published by Infobip (original).