Minor incident

FortiSASE: FortiSASE Endpoint Management Service Degradation - Frankfurt EMS Communication Issue

Oct 19, 2026, 10:15 UTC

started

10:49 UTC

resolved

35 min

duration

Affected: Endpoint Management

Current status of FortiSASE: Under maintenance — live FortiSASE status

Timeline

Oct 19, 2026, 10:15 UTC
identified
We are experiencing an issue with some of the backend affecting communication for EMS hosted in Frankfurt, Germany. The issue is isolated only to a very small subset of FortiSASE customers. The relevant team is already working on the fix and further updates will be shared as soon as we have additional details. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #630155
Oct 19, 2026, 10:49 UTC
resolved
This incident has been resolved.

Updates as published by FortiSASE (original).

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