No impact incident
Herbalife: Due to vendor (Avoxi) issue, Members are unable to reach the Contact Center in Kiev, Ukraine
Oct 19, 2026, 10:37 UTC
started
11:25 UTC
resolved
48 min
duration
Affected: Sales/Call Center
Current status of Herbalife: Operational — live Herbalife status
Timeline
- Oct 19, 2026, 10:37 UTCinvestigatingWe are currently investigating this issue.
- Oct 19, 2026, 11:25 UTCresolvedThis incident has been resolved.
Updates as published by Herbalife (original).
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More Herbalife incidents
- October 25, 2026 An order rate dip was observed on myHerbalife.com globally. Members may have experienced slowness or encountered errors when attempting to place orders on the site.
- October 22, 2026 Due to vendor issue (Genesys), Contact Center agents at the Malaysia Contact center were not able to answer the calls
- October 6, 2026 Due to vendor issues , Multifactor authentication services are not working for DS Commerce, and herbalife.com and Login services are down.
- August 9, 2026 Order rate dip is observed on India myHerbalife.com website
- July 17, 2026 Due to the vendor (Intuition) issue, members are unable to access the HL Learn and Learning Center.
- May 29, 2026 An order rate dip is observed on myHerbalife.com