Major incident

Cornerstone: Major Issue - System availability issues on EU (FRA) Production

Affected: Uptime

Current status of Cornerstone: Operational — live Cornerstone status

Timeline

1. Oct 19, 2026, 09:35 UTC
   investigating
   The swimlane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
2. Oct 19, 2026, 10:01 UTC
   monitoring
   A fix for this issue was implemented, and the issue has been mitigated. We are monitoring the swimlane performance before concluding this incident as resolved.
3. Oct 19, 2026, 13:05 UTC
   resolved
   This issue has been fully resolved, and all corrective actions have been completed successfully. No further impact is expected.

Updates as published by Cornerstone (original).