OutageDB

Major incident

Palo Alto Networks Cloud Services: Customer Service Portal will be going through an unplanned emergency change management.

Aug 2, 2026, 00:29 UTC
started
03:16 UTC
resolved
2 h 47 min
duration

Affected: Customer Support Portal

Current status of Palo Alto Networks Cloud Services: Minor issues — live Palo Alto Networks Cloud Services status

Timeline

  1. Aug 2, 2026, 00:29 UTC
    investigating
    Customer Service Portal will be going through an unplanned emergency change management to address an issue which impacts the infrastructure. Customers may face intermittent login issues and license activation failures from 8.2.26 12:00a to 8.2.26 at 3:30a UTC.
  2. Aug 2, 2026, 03:16 UTC
    resolved
    This incident has been resolved.

Updates as published by Palo Alto Networks Cloud Services (original).

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