Major incident

Optum: System Incident - Pharmacy Network Solutions - Production

Sep 10, 2026, 15:51 UTC

started

19:36 UTC

resolved

3 h 45 min

duration

Affected: Pharmacy Network Solutions

Current status of Optum: Operational — live Optum status

Timeline

Sep 10, 2026, 15:51 UTC
investigating
We are seeing intermittent failures for customers using the Recast service. The team is investigating.
Sep 10, 2026, 18:13 UTC
investigating
We are continuing to investigate intermittent failures affecting customers using the Recast service. The team is actively working on a resolution.
Sep 10, 2026, 19:36 UTC
resolved
We have identified the issue affecting the RxN Recast Claim Formatter service and are seeing it return to normal operating parameters.

Updates as published by Optum (original).

This was part of a wider event: 21 services reported incidents within the hour.

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ITS Network & Systems 16:12 UTC · Health VPN is down
Jamf 16:05 UTC · Jamf Security Cloud - Delay in Data Policy Change Propagation
Telnyx 16:00 UTC · Issues affecting call audio quality
SerpApi 15:59 UTC · Performance Degradation
Anthropic (Claude) 15:54 UTC · Degraded functionality for Claude Cowork on Windows
Tiendanube AR 15:28 UTC · Interrupción parcial identificada - Administrador Nube
Supabase 15:26 UTC · Unresponsive Projects
Sentry 15:25 UTC · Sentry.io elevated number of 500 errors
Island 15:17 UTC · Management Console - Data and analytics
RealVNC 15:14 UTC · Cloud Connection Issues
Gladly 15:08 UTC · Intermittent Report Loading Issues