Major incident

ITS Network & Systems: Health VPN is down

Sep 10, 2026, 16:12 UTC

started

18:31 UTC

resolved September 11, 2026

26 h 18 min

duration

Affected: Network

Current status of ITS Network & Systems: Minor issues — live ITS Network & Systems status

Timeline

Sep 10, 2026, 16:12 UTC
investigating
ITS is continuing to investigate the cause of issues with Health VPN. You can reach out to Health Information Sciences for further information: Ticket Portal: servicedesk.uchealth.edu/ucsd Phone: (619) 543-4357 (x3HELP) Email: [email protected] Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
Sep 11, 2026, 18:31 UTC
resolved
This incident has been resolved.

Updates as published by ITS Network & Systems (original).

This was part of a wider event: 21 services reported incidents within the hour.

Onshape 16:21 UTC · Delayed import/exports in select regions
Jamf 16:05 UTC · Jamf Security Cloud - Delay in Data Policy Change Propagation
Telnyx 16:00 UTC · Issues affecting call audio quality
SerpApi 15:59 UTC · Performance Degradation
Anthropic (Claude) 15:54 UTC · Degraded functionality for Claude Cowork on Windows
Optum 15:51 UTC · System Incident - Pharmacy Network Solutions - Production
Tiendanube AR 15:28 UTC · Interrupción parcial identificada - Administrador Nube
Supabase 15:26 UTC · Unresponsive Projects
Sentry 15:25 UTC · Sentry.io elevated number of 500 errors
Island 15:17 UTC · Management Console - Data and analytics
RealVNC 15:14 UTC · Cloud Connection Issues