Critical incident
SerpApi: Performance Degradation
Sep 10, 2026, 15:59 UTC
started
22:40 UTC
resolved September 17, 2026
7 days 6 h
duration
Affected: API, Search API, Search API, Images Light API, AI Mode API, News Light API, AI Overview API, Shopping Light API, Videos Light API, Forums API, Images API, Immersive Product API, Jobs API, Lens API, Local API, News API, Scholar API, Shopping API, Short Videos API, Videos API
Current status of SerpApi: Minor issues — live SerpApi status
Timeline
- Sep 10, 2026, 15:59 UTCinvestigatingWe currently experience service outage across all of our APIs. https://github.com/serpapi/public-roadmap/issues/4265
- Sep 10, 2026, 16:10 UTCinvestigatingThe team has deployed a temporary fix to mitigate the severity of the issue. We continue working on a long-term fix.
- Sep 10, 2026, 18:37 UTCinvestigatingWe are continuing to investigate this issue.
- Sep 10, 2026, 18:55 UTCidentifiedThe issue is due to recent changes on Google's side, which are causing searches to fail or time out. Our engineers have deployed a partial mitigation that is currently restoring a portion of traffic, and continue testing additional fixes to fully resolve the issue.
- Sep 11, 2026, 16:57 UTCmonitoringWe have made several improvements - success rates and response times should be recovering. Note that there is one remaining known issue that we are still working to resolve - the location and uule parameters are not currently reliable for locations outside the US. We have implemented a fix and are testing it now. Until it goes live, please use the gl, hl, and google_domain parameters to specify non-US locations. We’ll continue monitoring performance to ensure stability. Please don't hesitate to reach out if you have any questions or experience any further issues.
- Sep 11, 2026, 18:59 UTCmonitoringWe are continuing to monitor for any further issues.
- Sep 11, 2026, 23:29 UTCmonitoringWe are continuing to monitor for any further issues.
- Sep 14, 2026, 10:21 UTCinvestigatingWe are experiencing higher error rates and response times again. We're actively working on the issue with the highest urgency.
- Sep 15, 2026, 00:09 UTCidentifiedWe've made several improvements, and are seeing signs of recovery on several of the affected APIs. We're continuing to work on further improvements to ensure stability for Google engines.
- Sep 15, 2026, 08:34 UTCinvestigatingWe see another performance degradation. The team is investigating and working on remediation.
- Sep 16, 2026, 05:13 UTCinvestigatingWe're seeing a good trend in the success rate and response time for the last few hours. We'll keep working and monitoring the status.
- Sep 16, 2026, 18:21 UTCinvestigatingWe are still working on improvements to restore stable performance across engines. While we're noticing recovery on many engines, we're working to ensure success rates and response times continue improving. We'll continue to provide updates as the situation progresses. Thank you again for your patience.
- Sep 17, 2026, 10:55 UTCmonitoringWe're seeing much better, more stable overall performance over the past few hours. A few of our engines are still affected, and we're working to restore good performance across the board.
- Sep 17, 2026, 16:38 UTCmonitoringYou may have noticed another increase in response times since the most recent update. This was related to an improvement we attempted. That change has since been reverted until it can be further fine-tuned. Success rates and response times are recovering. We'll follow up with further updates soon, thanks again for your patience.
- Sep 17, 2026, 18:43 UTCmonitoringPerformance has improved significantly for several engines, while others continue to experience degradation. We'll continue monitoring, and working to restore functionality to affected APIs.
- Sep 17, 2026, 22:40 UTCresolvedPerformance has remained stable for many of the APIs initially affected by this issue. For updates on engines that are still experiencing degradation, you can check the relevant Public Roadmap issue: [Google Shopping API] Performance Degradation [Google News API] Performance Degradation [Google Ads API] Performance Degradation [Google Jobs API] Degraded Performance [Google Local API] Performance Degradation [Google Scholar API] Elevated Response Times [Google Forums API] Performance Degradation Alternatively, up to date information about any ongoing incidents can be found here: https://status.serpapi.com/ Thanks again for your patience.
Updates as published by SerpApi (original).
Other services with incidents at the same time
This was part of a wider event: 21 services reported incidents within the hour.
- Onshape 16:21 UTC · Delayed import/exports in select regions
- ITS Network & Systems 16:12 UTC · Health VPN is down
- Jamf 16:05 UTC · Jamf Security Cloud - Delay in Data Policy Change Propagation
- Telnyx 16:00 UTC · Issues affecting call audio quality
- Anthropic (Claude) 15:54 UTC · Degraded functionality for Claude Cowork on Windows
- Optum 15:51 UTC · System Incident - Pharmacy Network Solutions - Production
- Tiendanube AR 15:28 UTC · Interrupción parcial identificada - Administrador Nube
- Supabase 15:26 UTC · Unresponsive Projects
- Sentry 15:25 UTC · Sentry.io elevated number of 500 errors
- Island 15:17 UTC · Management Console - Data and analytics
- RealVNC 15:14 UTC · Cloud Connection Issues
- Gladly 15:08 UTC · Intermittent Report Loading Issues
More SerpApi incidents
- October 21, 2026 [Google Search API] Paginated searches intermittently returns empty organic results
- October 16, 2026 [Google Lens API] Performance Degradation
- October 14, 2026 [Bing Search API] Empty result for advanced search operators
- October 13, 2026 [Google Search API][Google Shopping API] Searches returning irrelevant/poisoned results
- October 13, 2026 [Brave AI Mode API] API calls fail for all queries
- October 6, 2026 Performance Degradation