Major incident

Anthropic (Claude): Degraded functionality for Claude Cowork on Windows

Sep 10, 2026, 15:54 UTC
started
19:14 UTC
resolved September 14, 2026
4 days 3 h
duration

Affected: Claude Cowork

Current status of Anthropic (Claude): Operational — live Anthropic (Claude) status

Timeline

  1. Sep 10, 2026, 15:54 UTC
    identified
    A Windows update released September 8 has left Claude Cowork on Windows unable to run local commands, because its workspace can no longer reach your computer's drive. For most users, chat and file reading and editing still work. There's no in-app workaround yet, and restarting or reinstalling won't help. Microsoft has developed a fix and is working to release it. We'll post an update when we have more to share.
  2. Sep 14, 2026, 19:14 UTC
    resolved
    This issue has been resolved. Microsoft has released a September 14 Windows update that fixes it: https://support.microsoft.com/en-us/servicing/os/windows-11/2026/09/kb5129195-windows-11-24h2-25h2-security-update

Updates as published by Anthropic (Claude) (original).

Other services with incidents at the same time

This was part of a wider event: 21 services reported incidents within the hour.

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